By placing an order, the customer accepts full responsibility for all measurements and styling options submitted, with all information being true, accurate and complete. Our team are on hand during the selection process to assist you in making your measurement and styling choices via our video consultation system. However, Benson & Clegg cannot be held accountable if you select the wrong size, submit the wrong measurements or are dissatisfied with your styling choices. All submitted orders are final and we cannot accept any changes after your order has been put into production.
All made to order products are custom made according to you own unique measurements and styling choices and, as such, cannot be resold. Therefore, we do not offer a refund or exchange option. In the instance that a product is faulty, defective or produced with significant deviations from the measurements submitted, we will replace the product.
Benson & Clegg are fully committed to producing high quality products that reflect our ongoing commitment to the principles of British craftsmanship and we are confident you will be satisfied with your purchase. If you have any questions about the products or the process, we welcome you to get in touch with us.