Returns & Refunds Policy
At Benson & Clegg, we want you to be delighted with your purchase. If for any reason you are not satisfied, you can return your order for a refund within 31 days of receipt. This policy applies in addition to your statutory rights.
UK Customers – Free Returns
We offer a free Royal Mail returns service for all orders returned within the UK.
How to return an item:
- Go to the Royal Mail Returns Portal: https://www.royalmail.com/track-my-return?iid=HP_M3_2_RETURNS
- Select our provider: CF Returns Service
- Enter your order number and choose 'REFUND' as the reason
- Generate your free label or QR code
- Pack your items securely in their original packaging
- Drop your parcel at any Post Office or Royal Mail location
Refunds:
- Refunds are processed within 5–7 working days of receiving your return
- We also refund the original standard delivery cost
- If your item is faulty or incorrect, we cover all return costs
International Customers
We are unable to offer free returns outside the UK. Customers are responsible for return shipping.
Return address:
Benson & Clegg
Choice Fulfilment Services Ltd
10 Thornbury Road
Rear Loading Bay – Airport Business Centre
Plymouth, Estover PL6 7PP
United Kingdom
Important notes:
- Use a tracked or signed-for service to ensure safe delivery
- Clearly mark the parcel as “Returned Goods” to avoid customs charges
- Refunds are issued within 5–7 working days of receipt
Conditions of Return
To qualify for a refund:
- Items must be unused, unworn, and in original packaging
- All labels, presentation boxes, and accessories must be included
- Personalised, bespoke, or engraved items cannot be returned unless faulty
Cancellations & Faulty Goods
- Under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of delivery for a full refund
- If your order arrives faulty, damaged, or incorrect, contact us immediately and we will arrange a replacement or refund at no extra cost
Frequently Asked Questions
· How long do I have to return my order?
You have 31 days from receipt of your order to request a return.
· How long will my refund take?
Refunds are usually completed within 5–7 working days after we receive your returned item.
· Do you refund delivery costs?
Yes – we refund the original standard delivery charge paid at checkout.
· Do you accept international returns?
Yes – but international customers are responsible for return postage.
· Are any items non-returnable?
Yes – engraved, personalised, or bespoke products cannot be returned unless faulty.
Contact Us
If you have any questions about returns, please contact our customer service team:
📧 enquiries@bensonandclegg.com