Terms & Conditions | Benson & Clegg

Last updated: 24th October 2026

These Terms & Conditions (“Terms”) govern purchases made from Benson & Clegg (“we”, “us”, “our”) via our website. Please read them carefully before ordering. They do not affect your statutory rights.

If you have any questions, please contact us at enquiries@bensonandclegg.com or +44 (0)20 7491 1454.

1. About us

Benson & Clegg London Ltd T/A Benson & Clegg, a company registered in England and Wales.

Company number: 09007457 • VAT number: GB 368175270 • ICO registration: ZC277426

Registered office: 45 Albemarle Street, 3rd Floor, Mayfair, London W1S 4JL, United Kingdom. This is our registered office only and is not a shop.

Customer service: enquiries@bensonandclegg.com / +44 (0)20 7491 1454

2. Ordering & contract formation

Your order is an offer to buy the products listed in your basket.
We’ll email an order acknowledgement after checkout. A contract is formed only when we email a dispatch confirmation or otherwise ship your order.
If we’re unable to accept your order (e.g., stock, pricing or payment issues), we’ll notify you and issue a refund where applicable.

3. Prices, taxes & payment

For customers based in the UK, prices are shown in GBP and include UK VAT where applicable.
For customers based outside the UK, prices are shown in your local currency and do not include UK VAT. For customers in the United States and most European countries, prices include local import duties and taxes.
We accept the payment methods shown at checkout. Payment is taken when you place your order.
We try to ensure prices and descriptions are accurate. If we discover an error, we may cancel the order and refund you in full before dispatch.

4. Delivery

We deliver using the services offered at checkout. Delivery dates are estimates only; we’ll deliver without undue delay and within 30 days unless we agree otherwise.
Risk in the goods passes to you on delivery to the address you provide. Please check parcels on arrival and tell us promptly about any issues.

5. International delivery & customs

International orders are delivered by FedEx on a duties and taxes paid basis. For the United States and most European countries, import duties and taxes are included in the prices shown; for all other destinations, they are calculated and charged at checkout. There is nothing further to pay on delivery.
Shipments can occasionally be delayed by customs processes, which are outside our control.

6. Returns & your right to cancel

Our 31-day returns promise: if for any reason you are not completely satisfied, you may return your order for a refund within 31 days of receipt. This is in addition to your statutory rights.

If you are a consumer (not buying in the course of business), you also have a legal right to cancel most online purchases, as set out below.

Cancellation period: You may cancel your order within 14 days from the day after you (or a person you nominate) receives the goods.
How to cancel: Email enquiries@bensonandclegg.com with your order number and a clear statement that you wish to cancel. Please note that sometimes cancellation may not be possible if your order has been processed and dispatched before we can process your email.
Returning the goods: After notifying us, you must send the goods back within 14 days. We recommend a tracked service.
Return postage: returns within the UK are free using our prepaid Royal Mail returns service. International customers are responsible for return postage. If goods are faulty or not as described, we cover all return costs.
Condition: You may inspect the goods as you would in a shop, but you’re liable for any diminished value resulting from unnecessary handling.
Refunds: We will refund the product price and the cost of our standard outbound delivery (if paid), within 14 days of receiving the goods back or of receiving evidence you have sent them back—whichever is earlier. If you chose an enhanced/express delivery, we will not refund the supplementary cost. Refunds are made to the original payment method.
International orders: Import duties and taxes on international orders are paid to customs on your behalf when your order is dispatched. We will always try to recover these on returned items; where we are able to, we will include them in your refund. Where they cannot be recovered, your refund will cover the value of your items and will not include these charges.

Our 31-day returns promise and your 14-day cancellation right do not apply to:

Personalised, engraved, or made-to-order items.
Any other items that are excluded under consumer law.
This does not affect your rights where items are faulty or misdescribed.

Sale items are final sale and are not covered by our 31-day returns promise. Your 14-day legal right to cancel still applies.

7. Faulty or misdescribed goods (your statutory rights)

If a product is faulty or not as described, you have rights under the Consumer Rights Act 2015:

Within 30 days of delivery: you may reject the goods and get a full refund.
After 30 days and within 6 months: we’re entitled to offer a repair or replacement first. If that’s impossible or fails, you may be entitled to a refund (in some cases with a deduction for use).
These rights apply in addition to any manufacturer’s warranty. Please contact us at enquiries@bensonandclegg.com with your order number and details/photos of the issue.

8. Returns process (all returns)

UK customers: create a free returns label or QR code via the Royal Mail Returns Portal (select CF Returns Service). International customers: contact us at enquiries@bensonandclegg.com for return instructions.
Pack items securely (including any branded boxes/pouches) and obtain proof of postage.
Once received and inspected, we’ll process your refund or exchange as applicable. We reserve the right to refuse returns that are sent back outside the 31-day returns window or not in reasonable condition (except where you are exercising statutory rights).

9. Product information

Our products are crafted with care. For finishes such as polishing, burnishing, or natural stone, subtle variations in tone are a feature of the design. Colours may vary slightly by device display. This section does not limit your statutory rights if a product is misdescribed.

10. Promotions & gift messaging

From time to time we may run promotions. Unless stated otherwise, promotional codes cannot be combined and do not apply to gift cards, bespoke orders, or shipping. If you return items purchased with a promotion, your refund will reflect any promotional savings.

11. Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter for which liability cannot legally be limited. We are not liable for losses that were not foreseeable to both parties when the contract was formed, or for business losses (including loss of profit, revenue or goodwill).

12. Intellectual property

All content on our website (including imagery, copy and brand marks) is owned by or licensed to Benson & Clegg and is protected by intellectual property laws. You may not use it without our prior written consent.

13. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, but consumers resident elsewhere may also bring claims in their local courts as allowed by local law.